Council housing in Blackpool is managed by Blackpool Coastal Housing.
If you are a council tenant in Blackpool and need advice about your home or you need to report a repair, please visit Blackpool Coastal Housing's website.
Blackpool Coastal Housing responsibilities
Blackpool Coastal Housing is responsible for the day to day management services for all council homes, including:
- Repairs
- Lettings
- Tenancy management
- Income collection
- Delivering investment to achieve the Decent Homes Standard
Blackpool Council's responsibilities
Blackpool Council remains responsible for decisions about the future of council housing which includes:
- Decisions on investment
- Finances, such as setting rents
- Key policies
Responsible persons
The housing regulator expects social housing landlords to deliver services to their tenants and communities. This includes requirements to provide safe and quality homes, as well as describing what responsibilities landlords have to their tenants.
Blackpool Council has appointed 2 members of staff to monitor that Blackpool Coastal Housing (BCH) is meeting these requirements.
These are:
- Health and safety lead - Paul Jones (Blackpool Council's head of property services) is responsible for monitoring BCH's compliance with health and safety regulations
- Consumer standards responsible person - Vikki Piper (Blackpool Council's head of housing) is responsible for monitoring that BCH is meeting the requirements set out in the consumer standards.
To make contact with Paul or Vikki, you can email customer.first@blackpool.gov.uk.
Please note: If you need to get in touch with BCH, e.g. to report a repair, make a request for service, comment or complain, then please contact them directly.
Gov.uk publishes details about the responsibilities landlords have towards their tenants. This includes information on the Social Housing (Regulation) Act 2023 and associated consumer standards, which is the piece of legislation that covers these requirements.